IT infrastructure supports business and production processes in companies or organisations. In the case of evolving communications and procedural workflows as well as the introduction of new technologies, the support team has to adjust the IT infrastructure flexibly to meet the needs of the present.

With Managed Services from COMPAREX, you can create the right conditions to reduce the burden on your central IT infrastructure. Professional and highly certified IT specialists will take over responsibility for the support of your entire IT infrastructure. Concentrate on your core business! With Managed Services, you can take advantage of full cost control and cost transparency at the highest level of quality for support by defined services.

COMPAREX offers Managed Services that are tailored to your individual needs.

From the in-house operation of entire data centers and the continuous hiring of employees right through to the temporary use of qualified personnel – the COMPAREX team is ready for action. With company subsidiaries throughout Europe and a qualified global partner network, we provide our services on both a national and international level. Countless highly satisfied customers from various industries will confirm this.

Hardware maintenance services ensure the operation of your hardware infrastructure during and after the warranty period.

Our flexible warranty terms, business agility and expertise enable your organization to respond quickly to any change in the IT environment.

COMPAREX offers service packages customized especially for you, which meet your needs and eliminate unnecessary charges that could be used more efficiently during the warranty term.

COMPAREX Managed Services

Unique conditions

  • Dedicated team of engineers familiar with your IT infrastructure
  • Vendor-independent service
  • Your own extensive inventory of hardware stock
  • Effective system for delivering unique equipment
  • Own development laboratory and own data centre
  • Local operation and fast decision making
  • Removal of defects and implementation of substitute solutions – guaranteed under conditions of SLA
  • 24x7 MultiVendor Helpdesk (CallService, Helpdesk and SupportCentre for many manufacturers)

Our aim is not to sell new equipment – we care about your existing equipment in order to extend its lifetime for as long as possible.

Level 1:
24-hour National Support Center
Level 2:
COMPAREX Competence Center
Level 3:
Specialist from the
supplier

This level is provided by appropriately trained specialists in a 24-hour national support center. It allows us to guarantee the continuity of your company's activities.

National experts in the support center are able to consult scientists at the COMPAREX Competence Center to develop an optimal solution. The expertise at our Competence Center is second to none. We not only cover issues involving a single solution but are also capable of supporting an entire infrastructure including many devices from different vendors.

If a defect concerns a specific device, COMPAREX will provide a specialist from the supplier. The specialist will have extensive knowledge of the equipment and will repair or replace the device in an optimal timeframe.

You will be satisfied!

In addition to the standard technical support, some applications require such an immediate response to the report that typical procedures do not satisfy the customer's needs. We provide appropriate maintenance services for these customers:

System Integration

Creating a new data center and modernising all processes represents a mammoth task for the company’s IT department. We are a general contractor and conduct the entire investment process in an efficient manner. We have the auditing tools and the monitoring methodology that is required to become familiar with the company’s real needs. We have developed our own monitoring tool to analyse all connections in the data center, track changes and supervise the efficient development of the center.

We can provide the services required throughout the entire process, from identifying requirements, carrying out technical and financial analyses, right through to design, hardware supply and installation, not to mention support and maintenance services.

DataCenter Construction and Management

One of the most risky IT tasks is the comprehensive migration to new software and the relocation of resources. This complicated process takes place in several steps ensuring efficient service and operation reliability.

  • First of all we take stock of the hardware and perform local inspections at both locations. We also identify the details of how the infrastructure will function with the new resources.
  • The project manager leads the working group. The plan prepared by the group contains a schedule of tasks, describes the migration process and all resources used, as well as the components to be relocated.
  • Once all documents have been approved, the necessary procedures are carried out, including a technical check, equipment insurance and logistics in the case of relocation.
  • If transport or migration is successful, the preparation stage begins; the equipment is started up. Thanks to the migration, the customer now has an efficient IT environment.

Implementation Services

Relocation and Migration Services

We ensure the continuity of your key business applications

System Shield Services at a glance

Your Benefits

  • Guaranteed business continuity and full IT support
  • Comprehensive protection of your applications and infrastructure stability 24/7
  • High availability and data security
  • Cost optimisation to increase the quality of new business
  • Increased efficiency and competitive advantage
  • Specialised backup data centre for full online disaster recovery

System Shield is provided by a group of dedicated specialists who know your environment, monitor it and can respond to all service requests as required.

Within the framework of the service, our experts operate at three levels

Proactive Level
  • Permanent hardware monitoring
  • Adjustment of your tools
  • Installation of alterations
  • Periodic hardware analyses
  • Up-to-application level
  • Main focus is to avoid system failure
Reactive Level
  • Receives service reports
  • Assesses the failure
  • Informs the manufacturer's service centre
  • Performs the necessary repairs
Assistance Level
  • Installation and adjustment of your operating systems
  • Infrastructure reconfiguration
  • Migration to higher versions of your operating systems
  • Business continuity