24x7 MultiVendor Helpdesk
The satisfaction of our customers is the measure of our quality and efficiency
Information technology has long ceased to be an end in itself. On the contrary, it is the cornerstone of a modern, properly functioning company. The secure and trouble-free flow of your internal business processes provides the foundation for successful collaboration with your customers and is therefore our ultimate objective.
With the COMPAREX MultiVendor Helpdesk, you have a powerful and highly qualified partner that offers you proactive, dynamic, cross-vendor all-round protection for your IT operations.
Regular training and ongoing certification ensure that our employees remain highly technically skilled. This performance can be expressed in figures:
80 per cent of all calls are dealt with immediately by the MultiVendor Helpdesk.
In addition, the quality and efficiency of our operating processes are checked and certified in accordance with the German Association for Technical Inspection (TÜV), ISO 9001 and ITIL. Not only do you benefit from the process and results-oriented support we provide, you can also impress your customers by delivering maximum security, availability and performance.
Act rather than react – Our portfolio
The COMPAREX MultiVendor Helpdesk does not only provide you with 1st, 2nd and 3rd level 24x7 support. Our Technical Account Managers (TAM) are available around the clock as your central point of contact and are there to actively support you.
The objective of our support service is not merely to react to your problems and questions, but to prevent possible breakdowns and keep your IT processes running smoothly in the long term.
We have developed various support models that are closely tailored to your specific needs.
- Professional protection for your business operations
- Proactive protection against downtimes
- One contract for all vendors
- No shortages in resources
- Less time required for your IT administration
- Lower service and IT costs
- One central point of contact for escalation problems
Would you like to find out about even more benefits? Then read our current 24x7 MultiVendor Helpdesk brochure.