Hardware maintenance services ensure the operation of your hardware infrastructure during and after the warranty period. Our flexible warranty terms, business agility and expertise enable your organisation to respond quickly to any change in the IT environment.
COMPAREX offers service packages customised especially for you, which meet your needs and eliminate unnecessary charges that could be used more efficiently during the warranty term.
Unique conditions for You
- Dedicated team of engineers familiar with your IT infrastructure
- Vendor-independent service
- Own extensive inventory of hardware stock
- Effective system for delivering unique equipment
- Own development laboratory and own data centre
- Local operation and fast decision making
- Removal of defects and implementation of substitute solutions – guaranteed under conditions of SLA
- 24x7 MultiVendor Helpdesk (CallService, Helpdesk and SupportCentre for many manufacturers)
Our aim is not to sale new equipment – we care about your existing equipment in order to extend its lifetime as long as possible.
Level 1: 24-hour National Support Center
This level is offered by appropriately trained specialists in a 24-hour national support center. This allows us to guarantee the continuity of your company's activities.
Level 2: COMPAREX Competence Center
National experts in the support center are able to consult scientists at the COMPAREX Competence Center to develop an optimal solution. The knowledge of the Competence Center is very extensive as it not only covers issues involving a single solution; it is also capable of supporting an entire infrastructure including many devices from different manufacturers.
Level 3: Specialist from the Supplier
If a failure concerns one specific device, COMPAREX will provide a specialist from the supplier. The specialist has extensive knowledge of the equipment and will repair or replace the device in an optimal timeframe.
You will be satisfied!
In addition to standard technical support, some applications are so critical that an immediate response to any notified defect is required. We provide appropriate maintenance services for you.