Managed Services

In a typical Data Center there are multiple service providers with different contracts at varying service levels. We reduce the complexity and overhead of managing multiple support contracts by providing a single point of contact.

This offers a lot of benefits for:

• Incidents,
• Service management,
• Service delivery and
• Contract management.
   

DCS offers a basic managed service called the SPOC Service. A part of it is the service desk with the function of customer information guide and problem management. This service can be enhanced with specific services as e.g. change management and pro-active management.

DCS managed services is focused on: Managed Data Protection Services for Backup & Restore (EMC Legato Networker, IBM TSM, HP dataprotector, Symantec Netbackup and backup Exec, CA Brightstore and Atempo TINA). Managed SAN storage services for EMC, HP and IBM SAN storage hardware and CISCO, Brocade SAN switches.