As reliable partners for your customers, these employees need to have an answer to almost all upcoming questions. To provide such answers sales related staff members need easy access to product information and need to stay informed of promotions.
Workers can be better informed on safety guidelines and procedures; can reach experts quickly to resolve problems, eliminate bottlenecks, and improve quality.
As the first contact, your customer service is the essential touchpoint when it comes to customer experiences in your company. Staff members need to stay informed on the latest news, announcements and promotions. Sales and service best practices can be easily shared.
Always on the run and in the front line when it comes to direct customer support, service teams need flexible, on-demand solutions when it comes to trainings and announcements.