• Firstline Workers: Maintenance and Field Support

    I need a direct line to my experts
    to answer all upcoming questions,
    no matter where I am.

    Mike, Engineer

  • Firstline Workers: Customer Services

    Supporting my customers keeps me busy.
    I only have a few moments a day to read e-mails,
    news and announcements, on the fly.

    Marc, Service Desk

  • Firstline Workers: Healthcare

    To me it's essential to have my trainings on-demand.
    Only this way I can advise and treat my patients
    following the latest standards.

    Christopher, Surgeon

  • Firstline Workers: Sales Association

    I want my customers
    to have the best purchasing experience.
    I need best practice and instant assistance.

    John, Key Account Manager

Firstline Workers: The Face and Heartbeat of Your Organization

Almost any industry has firstline workers: People behind the counter, on the phone, building products, and running the day-to-day operations. They are the first ones to represent your brand, to see your products live in action and to engage your customers.

Typical Scenarios

Sales Associates

Sales Associates

As reliable partners for your customers, these employees need to have an answer to almost all upcoming questions. To provide such answers sales related staff members need easy access to product information and need to stay informed of promotions.

Maintenance Workers

Maintenance Workers

Workers can be better informed on safety guidelines and procedures; can reach experts quickly to resolve problems, eliminate bottlenecks, and improve quality.

Customer Services

Customer Service

As the first contact, your customer service is the essential touchpoint when it comes to customer experiences in your company. Staff members need to stay informed on the latest news, announcements and promotions. Sales and service best practices can be easily shared.

Medical Staff

Medical Staff

Always on the run and in the front line when it comes to direct customer support, service teams need flexible, on-demand solutions when it comes to trainings and announcements.

The Biggest Challenges for Firstline Workers

Some of these firstline workers are very customer-facing, especially in retail, hospitality and transportation. Others may not be customer-facing, but the nature of their work is such that they are mobile, always on the run, or not attached to an office at all. Basically, they all face the same challenges:
 

At a glance

  • Pain in managing schedules and tasks
  • Lack of trust between managers, supervisors and employees 
  • Onboarding and training
  • Instant Messaging & Presence is missing but critical in many scenarios
  • Poor communication with corporate office
  • Sharing devices can increase risks
  • Technology is often limited, outdated and unsafe

Microsoft Solutions to Enable Your Firstline Workers To Do Their Best Work

Share best practices with Office 365 F1

Share best practices

Yammer, Teams

Train and upskill your employees with Office 365 F1

Train & upskill employees

Stream, SharePoint, Yammer

Digitize business processes with Office 365 F1

Digitize business processes

StaffHub, Flow

Deliver real-time expertise with Office 365 F1

Deliver real-time expertise

Teams, Skype for Business, Outlook

Protect sensitive data with Office365 F1

Minimize risk and cost

Azure AD, Threat and Information Protection

In Depth: Manage all Challenges with Microsoft 365

Office 365 Enterprise F1 now features Microsoft StaffHub to provide simpler, smarter tools to create, update, and manage schedules and tasks. Managers can now spend less time creating and organizing their workday and spend more time with their teams, customers, and overseeing day-to-day operations.

Employees can now access easy-to-use mobile and web tools to view schedules, swap shifts, request time off, find information, and connect with their team. In addition, PowerApps and Flow comes to Office 365 Enterprise F1, delivering even more sophisticated capabilities and tools to help manage work, complete forms, and automate team processes.

With this update, we are providing everyone the freedom and tools to manage their workdays and focus on the activities that matter most.

The Office 365 services used around the world to connect organizations, teams and employees, including Yammer, Skype for Business, and the recently announced Microsoft Teams are now part of Office 365 Enterprise F1, connecting everyone in the organization with modern tools.

Managers, supervisors, and workers can now connect and work together in real time with chat, IM, and presence. Also, corporate announcements and information can be quickly communicated with confidence through video broadcasts, targeted messaging, and actionable alerts.

These advanced new features make Office 365 an even stronger tool for connecting the organization, bringing teams and individuals closer together and building an engaged and active working environment.

Fistline workers are often the backbone of the organization, so we’ve made it easy to keep these workers trained, informed, and ready to do their best work.

The capabilities available in Office 365 Enterprise F1 with SharePoint Online, Office Online, OneDrive for Business, and now with Microsoft StaffHub, are already in use within some of world’s largest organizations and enable easy access to training content and resources. These integrated services simplify training programs and readiness efforts by delivering in-depth, accessible, and actionable materials directly to your entire organization.

You can also centralize and scale learning content with team sites, receive team input with collaboration tools, and accommodate multiple learning styles by delivering high definition videos or sharing simple content across multiple devices. Develop, train, and up-skill your organization by providing the relevant information they need anywhere and anytime.

The latest update to Office 365 Enterprise F1 brings even more sophisticated digital identity creation options to users and organizations, while remaining secure and easy to manage. It helps you bring frontline workers into your organization’s directory and light up specific services based on their needs, while still retaining the security and access controls you rely on today through the Office 365 admin center.

Now your entire workforce can safely access and share information in your network to collaborate and take full advantage of the Office 365 F1 productivity services.

Get Started Now with Office 365 F1

There's no better way than to find out for yourself. We can offer you different services all around Office 365:

COMPAREX Office 365 F1 Services at a glance
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