Microsoft defines the as the face and heartbeat of any organization in almost any industry: People behind the counter, on the phone, building products, and running the day-to-day operations which are the first ones to represent a company´s brand, see the products live in action and are the first to engage customers. At its conference "Ignite", Microsoft introduced Microsoft 365 F1. A new offering that combines Firstline Worker F1, Office 365 , and Windows 10 – aimed to empower these Firstline Worker. Enterprise Mobility + Security
According to Microsoft, the new version enables customers to:
Foster culture and community: Connect the firstline workforce to the company’s strategic vision, enabling decision making, innovation, and action.
Train and upskill employees: Help employees gain and apply new skills through effective training and upskilling programs. Drive improvements in loyalty, talent, employee retention, and performance.
Digitize business processes: Optimize and automate business processes to improve customer experience.
Deliver real-time expertise: Transform the access to, and the application and availability of real-time expertise to solve business problems through modern tools.
Minimize risk and cost: Provide streamlined IT management and extend protection to all employees, endpoints, and environments to keep customer data, company data, and IP secure – without impeding productivity.
More information is available . here