To reduce the government’s budget deficit of £63.8bn, local councils are being asked to reduce costs and improve productivity through digitising the delivery of public services.

At the same time, citizen expectations of local government are growing, as Sir Bob Kerslake, Head of the Civil Service & Permanent Secretary, Department for Communities and Local Government, commented:

“We’re changing because the world is changing, and we’ve got to change with it.”

Central government shapes the change

The government outlined its ambitions for local authorities to deliver digital services last year, with the Local Government Digital Service Standard. The standard outlined the need for simple, agile and secure digital services, and provided a minimum acceptable requirement for local governments to adhere to.

As a result, more than 400 councils across the UK are now embarking on digital transformation projects to increase efficiency and streamline the provision of public services. For example, by providing digital solutions such as online self-service portals, where citizens can do everything from pay their council tax to report faulty street lights.

Enabling efficiency

This digital transformation also extends to the systems, processes and tools which some 2.2 million local government employees use on a daily basis. Enabling staff to be more efficient by using the latest cloud services and mobile technologies will be key to reducing costs and increasing productivity.

The government has further stated that making better use of data to improve public services is a key priority – but as the majority of this data is sensitive in nature, data privacy must remain top of the agenda for local government CIOs. Every local government body is different, but the bottom line for all, is that services need to be user-friendly and above all else, secure.

Solving the problem, but staying secure

To help CIOs in local government overcome this challenge, there are a number of solutions that can support a secure digital transformation. CIOs can securely virtualise the desktop experience across approved devices through a single platform with VMWare Horizon. This is critical to improving productivity as it enables staff who often work remotely, such as housing officers and social workers, to access resources and collaborate securely on the move.

To achieve the benefits of a mobile workforce without compromising security, VMWare Workspace ONE provides a secure platform that delivers and manages applications on any device by integrating identity, application and enterprise mobility management.

    Priortising public services

For more information about how COMPAREX and VMware are working together, please visit our microsite.


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